Refund and cancellation policy

Seller

Refunds are handled by the seller, Wilrich Lightfoot. Buying, payments and refunds: sales@veldtel.co.za. Physical address for legal notices: available on request from support@veldtel.co.za.

Try before you buy

Download Veldtel free, then get your free 30-day trial key by email. The trial has all features, so you can be sure Veldtel suits your farm before paying.

Cooling-off

You may cancel any purchase within 7 days after payment for a full refund. This applies to every purchase, also after your licence key has been issued. Email sales@veldtel.co.za with your receipt number. We refund the full amount within 7 working days, and the licence key issued for that purchase is cancelled.

After the cooling-off period

No refund after the 7-day cooling-off period, except where South African law requires one.

Yearly subscription

Cancel a card renewal any time from your dashboard (Cancel renewal) or by emailing sales@veldtel.co.za; your licence keeps working until its end date. No further yearly charges are made after you cancel. Refunds after the cooling-off period: see "After the cooling-off period" above.

Once-off support

From year 2 the Once-off support (R1,200 per year) is compulsory and is paid from your account dashboard. If you don't pay it, nothing is charged; from the support end date you can still open, view, print and export everything, but you can't add new records until it is paid.

Wrong or double payment

If you were charged twice or the wrong amount, email sales@veldtel.co.za with the receipt number and we will refund the extra amount.

How refunds are paid

Back to the original payment method through PayFast. Refunds are paid within 7 working days of approval.

Last updated: 3 November 2026