Privacy policy (POPIA)

Responsible party

Wilrich Lightfoot (owner and Information Officer), support@veldtel.co.za. Physical address for legal notices: available on request from support@veldtel.co.za.

Information Officer

Wilrich Lightfoot is the Information Officer for Veldtel. Contact: support@veldtel.co.za.

About this policy

POPIA is the Protection of Personal Information Act, South Africa's privacy law. This page explains what personal information Veldtel keeps and why.

What we collect

Account: your email address, your password (stored scrambled, so even we can't read it), your language, and the farm or business name that is written into your licence key. Purchases: order and payment references, amounts, dates and status from PayFast. We never receive or store card numbers. Security: your IP address, used to block repeated login attempts and fraud, kept for a short time. Free trial: your email address, a scrambled form (one-way hash) of the PC code you enter, and the trial dates, kept so that each email address and each computer gets one free trial. We never receive the hardware details the PC code is made from.

What we do not collect

Your herd book, animals, records and reports stay on your computer. The app does not send them to us.

Why we use it

To create your account, sell and deliver licence keys, send receipts, renewal reminders and service emails, and to keep the records that tax and accounting law requires.

Who helps us

These service providers process personal information for us, only on our instructions, and must keep it confidential and secure: Cloudflare, for website hosting and the buyer accounts database; PayFast, for payments (Veldtel never sees your full card number); Resend, for sending receipts, licence keys and reminders.

Information outside South Africa

Some of these service providers process data outside South Africa. They do so under contractual safeguards that give your information protection comparable to POPIA.

How long we keep it

Payment and invoice records: 5 years after the transaction, as the Tax Administration Act requires. Account details: while your account is active, then deleted or de-identified within 12 months after the account is closed, unless the law requires us to keep them longer. Trial details (email and PC code) are kept for 12 months after the trial ends and then deleted. Security logs (IP addresses): only for a short time.

Your rights

You may ask for access to your personal information, or ask us to correct or delete it, by emailing support@veldtel.co.za. You may also object to how it is used. You have the right to complain to the Information Regulator (inforegulator.org.za).

Security

Encrypted connections (HTTPS), scrambled passwords, checked payment notifications, limits on repeated attempts, and an admin page that only the owner can open.

Last updated: 3 November 2026